Tracy residents can sign-up for utility services by emailing a signed Residential Utility Services Application (Spanish version) to customerservice@cityoftracy.org, or fax to (209) 831-6846. Please note, copies of your rental agreement or escrow closing documents are required to be submitted with your application.

Deposit

A deposit of $175 is required from all residents who rent or lease a home in Tracy. The deposit shall be applied to the closing bill upon the discontinuation of services and any remaining credit will be refunded. If you move to a new city service location, a new account will be opened and a new deposit will be required to start services.

A deposit will be due at the time services are activated. If you choose to email or fax the Residential Utility Services Application (Spanish version), you will need to provide a Mastercard or VISA account number for the deposit. A night depository is also available for after-hours drop off. Please be sure to only place a check or money order in the night depository, no cash.

Payments & Fees

Utility bills for the prior month's use are mailed to customers monthly. All bills are due upon receipt. Any charges not paid by the delinquent date specified on the bill will be subject to a 10% penalty or $6, whichever is greater. In addition, accounts more than 60 days delinquent may be processed for disconnection. A $35.00 processing fee plus all balances owing will be required to maintain and/or restore service. There is a $25.00 charge for all returned payments and once returned payments are received from a customer, the City of Tracy may request cash payment for all future transactions. Only City personnel are authorized to disconnect or reconnect water service at the meter, any damage caused by unauthorized tampering may be subject to other fees.

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Windows Media Player Word Viewer Excel Viewer PowerPoint Viewer