What Stage of Water Conservation are we currently in?
The City of Tracy is currently in Stage 3 water use restrictions. Conseravtion helps ensure water for all Tracy residents now and in the future.
How do I start or stop water, sewer, and garbage service?
The homeowner, renter, or business must contact the City's Finance Department at City Hall - 333 Civic Center Plaza, or call (209) 831-6800 to sign up for water, sewer, and garbage service. When moving, the homeowner, renter, or business is also required to contact the Finance Department to stop services.
Who can unplug my sewer line?
If there is a blockage in your sewer service line between your approved City cleanout (near the street) and the main line, the City will unplug the line. If the plug is between the cleanout and your home, it is your responsibility to unplug the line. Please contact (209) 831-6300 to report a plugged sewer.
Who repairs street lights and traffic signals?
Public Works maintains all City street lights and traffic signals. To report any issues, please contact (209) 831-6300, or submit a service request through our website or the Go Tracy! app, and choose Street Light or Traffic Signals. Please provide a location and pole number for street lights.
Who unplugs storm drains during street flooding?
Public Works personnel will assist in unplugging storm drains. If it's safe to do so, please remove any standing debris over the drain. Call (209) 831-6300 to report any flooding locations.
What is my water pressure?
The test water pressure at hydrant and not on private property. Please contract Public Works at 209-831-6300 or report via GoTracy App! - Water Pressure.
Whom do I contact regarding the taste of my City water?
Please contact Public Works at (209) 831-6300 if you have concerns regarding the taste or odor of your City water.
The public water supply does contain low levels of naturally occuring fluoride in its water supply. This naturally occuring fluoride typically is derived from erosion of natural mineral deposits. Water Quality & Supply
Do we have hard water?
The City of Tracy obtains 97% of its public water supply from surface water sources: Stanislaus River via South San Joaquin Irrigation District (70% of water demand), San Joaquin Delta via the Delta Mendota Canal (27% of water demand ). Both surface water sources are treated to meet Federal/State water quality standards. The sources are considered to be low in minerals and considered soft water. The minerals which contribute to water hardness are calcium and magnesium and are primarily found in groundwater sources (well water). Since the City of Tracy utilizes surface water which is soft, hardness is not an issue. Therefore water softeners are no longer needed in Tracy
Does the City have an RV dump and does it cost anything?
Yes, the City does have an RV dump located at 3900 Holly Drive and is no cost to Tracy city limit residents.
Hours of operation are Mondays – Fridays between the hours of 6:00am and 4:00pm. Closed most holidays and weekends.
When there is a leak at the water meter box who do I contact first?
Public Works responds to water leaks from water meter boxes. Please call (209) 831-6300 or GoTracy! App under Water to report the water leak.
